OUR SERVICES | your satisfaction

A full-service company, we’re here to provide advice, to complete your installation, and help you to maintain and service your unit for longterm safety and efficiency. We look forward to speaking with you about your service request.

Initial Consultation or Showroom Visit

We know that choosing a new heat appliance can be overwhelming. It requires considering many factors, such as the size and shape of your space, fuel source, heating requirements, as well as your personal preferences. A showroom visit will give you an initial idea of  what types of units are available and most suited for the space you have in mind. To ensure we completely understand your unique situation, we will visit your home for a free initial consultation during which we will offer advice on different stove or fireplace options and their installation. Based on our conversation, we can recommend the best choices and provide you with an estimate.

Project Estimate

Based on our consultation, our project estimator will provide you with a detailed, no-obligation estimate. The project estimator may also suggest resources for finishing the outside details of your pre-fabricated or zero-clearance fireplace, using experienced local contractors and tradespeople.

Fergus Fireplace’s skilled, licenced staff will ensure expert installation of your unit to ensure it meets all building and safety requirements. Proper installation is crucial to the optimal functioning and efficiency of your purchased unit.

Once you have chosen your unit, we will contact you to confirm your selection, schedule an installation date that works for you, and provide guidance for preparing your space. Our installation service is as individual as you are. But, here’s an outline of our general installation processes:

Woodburning Units:

  • Deliver the purchased unit: Our team works carefully to deliver your new stove or fireplace directly to the chosen location in your space. If you are replacing an older unit, and have arranged for its removal with our project estimator, we will remove it for you as well.
  • Install stovepipe and pre-fabricated chimney (if required), dependent upon the woodburning unit.
  • Install stainless steel liner in the existing chimney for use with the woodburning fireplace insert, as chosen based on the manufacturer’s listed instructions.

Woodburning and pellet (multi-fuel) stoves should be installed in accordance with current building regulations. When we install the unit for you, we ensure all codes have been met, and then issue a WETT Certificate of Compliance.

Gas Units:

  • Deliver the purchased unit: Our team works carefully to deliver your new stove or fireplace directly to the chosen location in your space. If you are replacing an older unit, and have arranged for its removal with our project estimator, we will remove it for you as well!
  • Install the gas supply line and required venting, dependent upon the manufacturer’s listed instructions.
  • Install co-linear liners in the existing chimney for use with the gas fireplace insert, as chosen based on the manufacturer’s listed instructions.

We service all the appliances that we sell and install, including solid fuel, woodburning, natural gas and propane.

We also service appliances purchased elsewhere (subject to seasonal restrictions).

Door Repair – for Woodburning Stoves and Fireplace Inserts

Depending on the availability of parts from the manufacturer, we can assist you to complete door repairs on woodburning stoves and fireplace inserts, including re-gasketing.

Glass replacement

Depending on the availability of parts from the manufacturer, and the age of the unit, we may also be able to replace glass. Or, we may recommend a local glass company specializing in high temperature glass.

 

We have access to many replacement parts through suppliers who have years of experience and knowledge within the hearth industry. Please keep in mind that not all units can be repaired, due to age or the de-classification of the product, but let us check for you first. If your unit is not operating properly, consider pro-actively calling for parts and service in the spring or summer to ensure that your unit is in good working order when fireplace season commences in the fall.

For gas fireplaces, we offer Cleaning & Inspection. For woodburning fireplaces, we offer Chimney Sweeping & Inspection:

Chimney Sweeping & Inspection – for Woodburning Fireplaces

Our chimney sweeps will clean your chimney thoroughly and neatly—without creating a mess inside your home. Fergus Fireplace offers chimney sweep service May to mid-August. At other times of year, we will refer you to another qualified chimney sweep.

The chimneys of regularly used woodburning fireplaces and stoves need to be cleaned and inspected yearly. When wood burns, it emits smoke filled with soot and tar (called “creosote”), which builds up on the inside of your chimney and becomes flammable. Chimney sweeping removes creosote build-up, ensuring that the chimney vents fully and safely.

Since you cannot readily see the inside of your chimney yourself, remembering to schedule an annual preventative maintenance call will ensure your family’s comfort and safety. In fact, the Ontario Fire Code requires you to have your chimney inspected yearly. And your insurance company likely has similar expectations.

We recommend that you have your chimney swept at the end of the fireplace season—typically, the beginning of spring, so build-up does not sit throughout the summer.

Cleaning & Inspection – for Gas Fireplaces

Although gas fireplaces do not accumulate creosote like their woodburning counterparts, they do still require regular cleaning to remove dust and soot build-up from within the unit itself. A yearly inspection will also ensure that your gas unit continues to function safely and efficiently.

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