In late December, I contacted Fergus Fireplace for help with our gas fireplace, which had been installed by our home’s previous owner. It was not functioning properly and we depended on it for heat. When I communicated the issue, the person I spoke with committed to having someone stop in to assess the issue that very day. Rather than suggesting a costly replacement, they provided honest, clear advice, which solved the problem for us easily and inexpensively! We highly recommend Fergus Fireplace for their efficiency and honesty!