OUR SERVICES | Your Satisfaction
We know that choosing a new heat appliance can be overwhelming. It requires considering many factors, such as the size and shape of your space, fuel source, heating requirements, as well as your personal preferences. A showroom visit will give you an initial idea of what types of units are available and most suited for the space you have in mind. To ensure we completely understand your unique situation, we will visit your home for a free initial consultation during which we will offer advice on different stove or fireplace options and their installation. Based on our conversation, we can recommend the best choices and provide you with an estimate.
Based on our consultation, our project estimator will provide you with a detailed, no-obligation estimate. The project estimator may also suggest resources for finishing the outside details of your pre-fabricated or zero-clearance fireplace, using experienced local contractors and tradespeople.
Once you have chosen your unit, we will contact you to confirm your selection, schedule an installation date that works for you, and provide guidance for preparing your space. Our installation service is as individual as you are. But, here’s an outline of our general installation processes:
- Deliver the purchased unit: Our team works carefully to deliver your new stove or fireplace directly to the chosen location in your space. If you are replacing an older unit, and have arranged for its removal with our project estimator, we will remove it for you as well.
- Install stovepipe and pre-fabricated chimney (if required), dependent upon the woodburning unit.
- Install stainless steel liner in the existing chimney for use with the woodburning fireplace insert, as chosen based on the manufacturer’s listed instructions.
Woodburning and pellet (multi-fuel) stoves should be installed in accordance with current building regulations. When we install the unit for you, we ensure all codes have been met, and then issue a WETT Certificate of Compliance.
- Deliver the purchased unit: Our team works carefully to deliver your new stove or fireplace directly to the chosen location in your space. If you are replacing an older unit, and have arranged for its removal with our project estimator, we will remove it for you as well!
- Install the gas supply line and required venting, dependent upon the manufacturer’s listed instructions.
- Install co-linear liners in the existing chimney for use with the gas fireplace insert, as chosen based on the manufacturer’s listed instructions.
We also service appliances purchased elsewhere (subject to seasonal restrictions).
Door Repair – for Woodburning Stoves and Fireplace Inserts
Depending on the availability of parts from the manufacturer, we can assist you to complete door repairs on woodburning stoves and fireplace inserts, including re-gasketing.
Depending on the availability of parts from the manufacturer, and the age of the unit, we may also be able to replace glass. Or, we may recommend a local glass company specializing in high temperature glass.
We have access to many replacement parts through suppliers who have years of experience and knowledge within the hearth industry. Please keep in mind that not all units can be repaired, due to age or the de-classification of the product, but let us check for you first. If your unit is not operating properly, consider pro-actively calling for parts and service in the spring or summer to ensure that your unit is in good working order when fireplace season commences in the fall.
We offer inspection of gas and woodburning fireplaces but unfortunately are not able to provide chimney sweep services for the 2022 season for units we did not install. We recommend that you visit the website of Wood Energy Technical Transfer to find a nearby certified chimney sweep. Please keep in mind the best time for us to handle chimney sweeps is between the months of May-August.
Cleaning and Inspection of Woodburning Fireplaces
The chimneys of regularly used woodburning fireplaces and stoves need to be cleaned and inspected yearly. When wood burns, it emits smoke filled with soot and tar (called “creosote”), which builds up on the inside of your chimney and becomes flammable. Chimney sweeping removes creosote build-up, ensuring that the chimney vents fully and safely.
Since you cannot readily see the inside of your chimney yourself, remembering to schedule an annual preventative maintenance call will ensure your family’s comfort and safety. In fact, the Ontario Fire Code requires you to have your chimney inspected yearly. And your insurance company likely has similar expectations.
We recommend that you have your chimney swept at the end of the fireplace season—typically, the beginning of spring, so build-up does not sit throughout the summer.
Cleaning & Inspection – for Gas Fireplaces
Although gas fireplaces do not accumulate creosote like their woodburning counterparts, they do still require regular cleaning to remove dust and soot build-up from within the unit itself. A yearly inspection will also ensure that your gas unit continues to function safely and efficiently.